A La Carte Features Complete List

Service Packages

All Service packages that are purchased a la carte must be purchased for a minimum of 6 months.

Standard Service Package (Included for 1-20 users)

  • Five customer support emails per month (non-transferable by month)
  • Unlimited access to weekly, free group webinar trainings on all aspects of the Apricot system
  • Unlimited access to resources including the Apricot Help Center and CTK Global Neighborhood

 Silver Service Package: $100/month (Included for 21-50 users)

  • Six customer support emails per month (non-transferable by month)
  • One monthly one-on-one pre-scheduled Phone Consultation Hour (non-transferable by month, must be used in minimum 30-minute increments)
  • Unlimited access to weekly, free group webinar trainings on all aspects of the Apricot system
  • Unlimited access to resources including the Apricot Help Center 

 Gold Service Package: $200/month (Included for 51-100 users)

  • Seven customer support emails per month (non-transferable by month)
  • Two monthly one-on-one pre-scheduled Phone Consultation Hours (non-transferable by month, must be used in minimum 30-minute increments)
  • 1 Additional Agency Administrator
  • Unlimited access to weekly, free group webinar trainings on all aspects of the Apricot system
  • Unlimited access to resources including the Apricot Help Center

 Platinum Service Package: $300/month (Included for 101+ users)

  • Eight customer support emails per month (non-transferable by month)
  • Three monthly ongoing one-on-one pre-scheduled Phone Consultation Hours (non-transferable by month, must be used in minimum 30-minute increments)
  • One Quarterly Personalized Staff Training on your Apricot database
  • 2 Additional Agency Administrators
  • Unlimited access to weekly, free group webinar trainings on all aspects of the Apricot system
  • Unlimited access to resources including the Apricot Help Center 

Titanium Service Package:  Contact Apricot Billing for Pricing

Dedicated Account Manager, providing:

  • Unlimited customer support emails
  • Three monthly one-on-one pre-scheduled Phone Consultation Hours (non-transferable by month, must be used in minimum 30-minute increments)
  • Two monthly unscheduled/ad-hoc Phone Consultation Hours (non-transferable by month, must be used in 15-minute increments)
  • One Quarterly Personalized Staff Training on your Apricot database
  • 4 Additional Agency Administrators
  • Access to VIP knowledge-sharing forum
  • Unlimited access to weekly, free group webinar trainings on all aspects of the Apricot system
  • Unlimited access to resources including the Apricot Help Center 

 

A La Carte Services

REGULAR A LA CARTE SERVICES

  • Form Builds: $200/5 forms
  • Additional Program Implementation (Includes 7 additional hours consultation and 5 form builds) $1,900 Per Program
  • One-on-one Consultation $250/hour (Topics can include advanced permissions consult, report design, form design, process improvement, data migration consult, program implementation consult, staff training)
  • One-time Database Clean-up $250
  • Additional Agency Administrator Assignment $50
  • Increase to 50GB of Database Storage add $50/month
  • 2-Day On-Site Training and Consultation $6,000
  • 8-hour remote On-Site Training and Consultation $2,500
  • ODBC Connection $250.00 set-up, $50.00 per month ongoing fee
  • 20 Additional Support Emails $250 (available for 12 months after purchase date)

 

FEATURE ACTIVATION

  •  Import Tool $495
  • Calendar Integration Tool $395
  • Registration Module (Multi-day registration/participation tracking tool) $495 
  • Dynamic Field Query Tool (Dropdowns/Checkboxes) $395    
  • SQL Report Section Tool (MySQL query writing tool embedded in Apricot Report Design Tool) $395   
  • Custom Expressions Tool (Ad hoc MySQL formula fields in reports) $395  
  • Form Logic Tool (Conditionally show and/or require fields based on data entered into any number of fields on the current form) $495
  • Advanced Record Audit-Track views (Track each View and Print Preview associated with all Apricot records) $25 per month or $300 per year added to ongoing service fee

      

SPECIALIZED A LA CARTE SERVICES AND CONSULTATION

Bid Required for:

  • Report Build (Build Reports for Customer)  $250 per hour
  • Dynamic Field/Drop-down build (Field choices based on information stored in existing record entries)  $250 per hour
  • Data Migration and/or Data Clean-up $250 per hour

No Bid Required for:

  • Customized User Account Email notifications (Customized User account activation/modification email messages) $250 (1 hour)      
  • Password Restriction (Specialized password format requirements for user accounts) $250 (1 hour)
  • Complex Report Consultation $250 per hour
  • Custom Expressions Consultation $250 per hour
  • SQL Report Section Consultation $250 per hour

 

Guest User Pricing Contact Apricot Billing for Pricing

An add-on module that allows for an unlimited user license for guests to be able to access 1-5 public facing forms.

 

VICTIMS’ SUPPORT ONLY A LA CARTE (Applies to U.S.A. customers only)

State and Federal Report Updates:  $250 per report (maximum of $750 per calendar year).  See SLA for additional details and restrictions. 

 

ALL PRICING FOR SERVICE PACKAGES AND A LA CARTE SERVICES ARE SUBJECT TO CHANGE.

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